About the AppZen and Concur Partnership
Hurry! Contracts are ending June 30th, 2023
Answers to Frequently Asked Questions (FAQ)
What exactly has changed about the AppZen and SAP Concur relationship?
On June 30th, 2023, AppZen Expense Audit purchased from SAP Concur Detect by Appzen is being retired. At or before this date, customers will need to purchase directly from AppZen to continue their product access.
Is AppZen Expense Audit being discontinued as a product? Is AppZen going away as a company? We have been told that AppZen Expense Audit is being retired.
Absolutely not. When Concur says Concur Detect powered by AppZen is retiring, they mean that the Concur pricebook will no longer resell AppZen. We are a strong, well-capitalized, growing company, with over 1000 customers in Expense Audit, Autonomous Accounts Payable, and Spend Audit (cross-over T&E, invoice, and P-Card audit) processing, including ⅓ of the Fortune 500.
What happens if I do nothing?
If you are currently under contract for Concur Detect by AppZen your service will continue uninterrupted until June 30th. Access will be revoked on June 30th for any customer that has yet to contract directly with AppZen.
What is the process for transitioning to AppZen directly? Who is needed to make this change, and what is the expected timeline?
To start your transition directly to AppZen, complete the Contact Us form, and someone from our team will be in touch immediately. Please note that the migration process can take time, so please reach out as soon as possible to avoid losing access to your products.
Will I lose any functionality from Detect if I transition to working with AppZen directly?
No. Quite the opposite. Direct AppZen customers maintain all the features of Detect. Additionally, direct Appzen customers get immediate access to advanced analytics and our AppStore, which currently houses 13 additional audit models. All are included at no additional cost.
Will AppZen still integrate with Concur expense management?
Yes. AppZen remains a Concur Platform Partner and has been one since 2016, even before we entered a reseller relationship. AppZen and Concur have a long-term agreement to ensure AppZen and Concur's mutual customers can continue to benefit from the latest technology innovations. AppZen is one of Concur's most popular and successful Platform Partners.
Why has the resell relationship between AppZen and SAP Concur changed?
Our joint AppZen and SAP Concur customers told us that they wanted complete access to the AppZen Spend Audit platform that only our direct customers had access to, which means more AI models, custom processes, and personalized support. This was not possible for our customers who purchased our product from SAP as Concur Detect by AppZen. At the same time, we felt that all our customers should experience the intense customer success focus that AppZen has from implementation, support, and innovation that we just could not provide through the resell relationship with SAP Concur. We heard this feedback and acted to serve our customers’ needs via a direct relationship.
How does this change of relationship benefit existing Concur Detect (by AppZen) customers?
Our customers will benefit significantly from this change:
- Customers instantly get more AI models, customizable AI, Apps, analytics, and benchmarks from AppZen — all of the features that were limited under the resell arrangement.
- Customers will gain the benefit of ongoing innovation, such as cross-over expense, invoice, and P-Card audits; auto-rejection of high-risk expenses with high confidence; line-level savings; and autonomous invoice processing.
- Customers can work directly with an AppZen Customer Success Manager to quickly address their needs.
Customers have told us, and our data shows, that when they directly engaged with AppZen, the value they received from Expense Audit increased significantly, including lower false positive rates, lower spend in common categories, and a higher degree of satisfaction.
Will we have to buy Concur web services to connect to AppZen?
Absolutely not. You need nothing more than an AppZen for your expense audit. Our partnership with SAP Concur covers everything.