Inbox AP Service Center
Turn supplier emails into autonomous workflows
Transform how AP teams manage supplier communications with AI Agents that categorize emails, resolve queries, and take action
“Historically, we’ve had to check invoice statuses one by one [in our ERP] manually. With AppZen Inbox, seeing a complete summary of every invoice in one place is very helpful and saves a huge chunk of time.”
Respond to vendor inquiries instantly
Eliminate "Where is my payment?" vendor requests. AI Agents extract invoice details, retrieve payment status, and draft personalized responses in minutes.
Catch duplicates across all spend
Prevent the double-payment risk of invoices submitted through multiple channels. AI Agents flag duplicates instantly and route exceptions for review.
Automate W-9 validation and data entry
Reduce manual handoffs with AI Agents that identify tax forms and trigger compliance workflows that route to AP Teams.
Automate statement reconciliation
Save time with AI Agents that cross-reference line items in your ERP, identify discrepancies and missing credits, and automate payment status responses.
Block fraudulent account change requests
AI Agents flag high-risk indicators of wire fraud risk, like suspicious domains or urgent language, and route these requests to Vendor Management for verification.
Match invoices to POs instantly
Accelerate approvals and end payment delays on invoices without purchase orders. AI Agents confirm valid POs while auto-rejecting non-compliant invoices and sending them back to suppliers.
Work within your existing system
AppZen’s Inbox AP Service Center integrates seamlessly with your systems through simple CSV file uploads.
Automate supplier
communications with AI Agents
Other Inbox AP Service Center capabilities
Detect duplicate invoices
Automatically identify and remove invoices already in process, eliminating wasted time and duplicate spend.
Simplify and work faster
Eliminate time-consuming tasks like bulk actions, assignments, requesting status updates, and more.
Maintain perfect visibility on demand
Keep an audit trail of related emails and conversations in a single view for improved context and trackability.
Improve your existing process
Organize invoices in a single place without disrupting your existing AP workflow.
AI agent resources
FAQs
01 How much control do I have over Inbox AP Service Center settings?
Inbox AP Service Center provides comprehensive control and flexibility while maintaining simplicity in configuration. You can customize how AI agents handle different types of vendor communications based on your organization’s unique requirements and business processes. Inbox AP Service Center can be configured for specific email categorization rules, custom response handling, and integration preferences with your existing ERP and P2P systems. While it automates routine tasks, you maintain complete oversight and can easily adjust settings to match your team’s workflows and approval processes, ensuring the automation aligns perfectly with your established business practices.
02 How does Inbox AP Service Center help manage vendor inquiries?
Our Inbox AP Service Center solution doesn’t rely on templates. Instead, our AI answers your suppliers in seconds with a wide range of personalized, data-rich replies. AppZen has all the context needed to ensure fast and accurate responses to your vendors. Additionally, it learns from your feedback and adjusts to improve its suggested responses in the future.
03 What is the best way to sort accounts payable emails?
Inbox AP Service Center automatically categorizes, organizes, and prioritizes incoming emails into categories such as ‘Invoices’, ‘Documents’, 'Duplicate Invoices', ‘Payment status inquiry’, and ‘Bank account changes’ before streamlining related workflows. You don’t ever have to worry about missing a high-priority email again, as AppZen does the heavy lifting for you.
04 How can I train my team to use Inbox AP Service Center?
Inbox AP Service Center is easy for both power and non-power users. Your team will have a dedicated Customer Success Manager to help you every step of the way. When employees need training or additional support, we’re here for you. You receive more accurate training faster because our experts understand the technical contexts of AP inbox management and accounts payable.
05 How long does implementation take?
Setting up Inbox AP Service Center is fast and easy. It’s designed to integrate with your existing Gmail or Microsoft Outlook email within minutes. Once connected, it instantly starts working through your email backlog.
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Ready to rethink what’s possible for your finance team?
AppZen is changing how businesses control their spend and budgeting.