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Empowering Auditors to Act: Combining integrated case management with prepayment risk identification

by Gary Malhotra August 3, 2021

In this segment of our “Did You Know?” series, we look at why integrated case management is such an essential part of making expense audit programs successful. This ongoing series highlights the capabilities and benefits of AppZen Expense Audit, bringing you deeper into what makes it tick and how you can take advantage.

Identifying risky expenses prior to payment is the first step in finding a solution. Empowering auditors to quickly take action on the most material issues is equally important. If timely action is not taken by the appropriate auditors and finance managers, issues will pile up and reimbursements will be delayed, leading to dissatisfied employees.

Integrating expense audit identification with case and queue management can reduce the issue-to-action cycle time by up to 80%. It does so by prioritizing auditor workflow and workload using a queueing management system based on categories of compliance violation, employee groups, policy, and country.

An integrated system enables your auditors to take immediate action to enforce your organization’s spend and review policy. Issues and cases can be automatically assigned and don’t sit unaddressed in another, disjointed system. It decreases the time auditors spend tracking and resolving issues. Further, the queueing management system allows auditors to focus on high-risk infractions first, enabling the most pressing cases to be addressed immediately.

AppZen’s expense audit solution provides granular insights across the organization on expense compliance. On-demand analytics enable pinpointing of problematic employees and employee groups (based on location) who violate particular categories of compliance policies. AppZen’s integrated case management capability makes it possible to develop specialized auditors based on spend value, violation category, employee location, policy, and country. In addition, AppZen provides an audit trail of all cases to make it even easier for auditors to review and track their cases quickly.

Empowering your auditors with an integrated and actionable solution is an essential part of delivering successful outcomes rapidly.

Wondering what else AppZen Expense Audit can do? Check out the rest of our “Did You Know?” series, check out AppZen Expense Audit on the web, or reach out!

Gary Malhotra

VP - Product Marketing, AppZen Inc.